Check-in time and policies:
Check-in time: 3:00 pm
Check-out time: 12:00 noon
Early arrivals and late departures:
If your arrival is early in the day and you prefer immediate access to your room, we recommend reserving for the prior night to guarantee immediate access. Similarly, for late departures, reserving an additional night will guarantee access until you leave the Hotel. If you choose not to reserve, we will be glad to store your bags and make our fitness facilities available for you to freshen up.
Guaranteed reservations and deposits:
A guaranteed reservation assures you of a room even if you check in late (after 6:00 pm). If a room is not available, we will arrange your accommodation in another hotel at our expense, and provide transportation to and from Helnan Palestine Hotel as reasonable. All reservations made through the web site must be guaranteed to a major credit card. Certain arrival dates and rates may require a deposit. Please check for full deposit requirements at time of booking.
Cancellation policy: Cancellations for a hotel room reservation must be received 72 hours prior to 6:00 pm on the expected day of arrival, and may differ by arrival date and room type. If cancellation of a guaranteed reservation is not received by the required date, the Hotel will charge for one night's accommodation. For details of cancellation policies and deposit requirements, please check at time of booking.
The following cards are accepted at the Hotel:
• American Express
• Diners Club
Arabic is the official language; English and French are also widely spoken.
220 – 240 volts AC. Adapters are available; please request through the Concierge.
City Shopping hours:
11:00 am to 11:00 pm every day. (Closed Friday between 12:00 noon and 1:30 pm for prayer.)
Some supermarkets are open 24 hours daily.
General working hours are 9:00 am to 6:00 pm. The private sector closes Friday and Saturday; government offices close Thursday and Friday.