Hotel Policy:

Just like any other company in the hospitality industry we are having our set of policies which need to be followed both by our staff and guests.

Set policies regarding the Check-in time:

Guest Check-in time: 3:00 pm
Guest Check-out time: 12:00 noon

Policies For guests arriving early arrivals and making late departures:
To be our guests if you are making arrival early on the proposed date in the day and if you are looking for getting immediate access to your selected room, then we recommend that you make the reservation for the night before arrival day in order to stay guaranteed of getting immediate access. In a similar fashion, at time of making departures if you want us to extend the time, then we will recommend you to opt for reserving an extra night with us as this will guarantee to get access till the time you leave our Hotel. In case you are choosing not to make reservation, they we will be more tha happy to take care and store your bags in our designated luggage Room. All guests are welcome to our hotel for accommodation but entry of Pets are strictly not allowed

Benefit of Guaranteed reservations and deposits:
There is certain advantage which you can gain if you select for guaranteed reservation. Guaranteed reservation gives you the assurance that you will get a room even in the case if you are making check in late (after 6:00 pm). All reservations which are made by our prospective guests through the web site need be guaranteed to a major credit card. There are certain arrival dates for which you may need to make an advance deposit. We will request you to please check all requirements for making full deposit at time of making the booking of the accommodation with our hotel on your selected dates.

Cancellation policy:
Situations may arise where you may need to opt for cancellation of the accommodations with us. Cancellations for any hotel room reservation in any case should be received at our end 72 hours prior to 6:00 pm of the expected day of guests arrival, and policies may differ based on the arrival date and room type. In case cancellation of any guaranteed reservation is not received at our end by the required timeline, then Hotel will deduct the charge of one night's accommodation for that particular room type. For more details regarding the cancellation policies and requirements of deposit, we will request you to check and confirm at time of making the booking.

Credit cards: 
If you are making the payments using credit cards then the following cards will only be accepted at the Hotel reception or at time of making online payment for booking:
• American Express 
• Diners Club
• Master Card
• Visa

General information 
Language(s) spoken: Arabic is the official language; English and French are also widely spoken.
Electrical system: 220 – 240 volts AC. Adapters are available; please request through the Concierge. 
City Shopping hours: 11:00 am to 11:00 pm every day. (Closed Friday between 12:00 noon and 1:30 pm for prayer.) Some supermarkets are open 24 hours daily. 
Working hours: General working hours are 9:00 am to 6:00 pm. The private sector closes Friday and Saturday; government offices close Thursday and Friday.

Download Helnan Landmark Rules & Regulations