Check-in time and policies:
Check-in time: 3:00 pm
Check-out time: 12:00 noon

Early arrivals and late departures:
For Early arrivals or late departure Extra fees will be applied

Guaranteed reservations and deposits:
A guaranteed reservation assures you of a room even if you check in late (after 6:00 pm). If a room is not available, we will arrange your accommodation in another hotel at our expense, and provide transportation to and from Helnan Dreamland Hotel as reasonable. All reservations made through the web site must be guaranteed to a major credit card. Certain arrival dates and rates may require a deposit. Please check for full deposit requirements at time of booking.

Cancellation policy:
Cancellations for a hotel room reservation must be received 72 hours prior to 6:00 pm on the expected day of arrival, and may differ by arrival date and room type. If cancellation of a guaranteed reservation is not received by the required date, the Hotel will charge for one night's accommodation. For details of cancellation policies and deposit requirements, please check at time of booking.

Credit cards:
The following cards are accepted at the Hotel:
• American Express
• Diners Club
• MasterCard
• Visa

General information
Language(s) spoken:
Arabic is the official language; English is widely spoken.
Electrical system: 220 – 240 volts AC. Adapters are available; please request through the Concierge.


For “guests with accessibility needs” the Premium Accessible room provides the necessary equipment for a complete holiday. Our rooms are equipped with special bathroom accessories that provides the necessary space for wheel chair access as well as adequate safety features. Enjoy your holiday in our spacious room with a private balcony or terrace

Working hours:
General working hours are 9:00 am to 6:00 pm. The private sector closes Friday and Saturday; government offices close Thursday and Friday.