Check-in time and policies: 

Check-in time: 3:00 pm 
Check-out time: 12:00 noon 

Early arrivals and late departures:
We are delighted to handle early check in prior to 03:00 pm according to availability.  
If your arrival is early in the day and you prefer immediate access to your room, we recommend reserving for the prior night to guarantee immediate access. Similarly, for late departures, reserving an additional night will guarantee access until you leave the Hotel. If you choose not to reserve, we will be glad to store your bags and make our fitness facilities available for you to freshen up.  However, the hotel can offer free late checkout till maximum 14:00 pm according to availability – please check with our reception team in advance.

Guaranteed reservations and deposits:
A guaranteed reservation assures you of a room even if you check in late (after 6:00 pm). All reservations made through the web site must be guaranteed to a major credit card. Certain arrival dates and rates may require a deposit. Please check for full deposit requirements at time of booking. 

Cancellation policy: Cancellations for a hotel room reservation must be received 72 hours prior to 6:00 pm on the expected day of arrival, and may differ by arrival date and room type. If cancellation of a guaranteed reservation is not received by the required date, the Hotel will charge for one night's accommodation. For details of cancellation policies and deposit requirements, please check at time of booking. 

Credit cards: 

The following cards are accepted at the Hotel: 

• American Express 
• Master Card 
• Visa 

General information 

Language(s) spoken: 
Arabic is the official language; English and French are also widely spoken. 

Electrical system: 
220 – 240 volts AC. Adapters are available; please request through the Concierge. 

City Shopping hours: 

11:00 am to 11:00 pm every day. (Closed Friday between 12:00 noon and 1:30 pm for prayer.) 
Some supermarkets are open 24 hours daily. 

Working hours: 

General working hours are 9:00 am to 6:00 pm. The private sector closes Friday and Saturday; government offices close Fridays & Saturdays.